Return-Refund Policy
Returns & Exchanges
Because many of our items are made to order, we do not accept returns or exchanges for reasons such as incorrect sizing, color preference, or change of mind.
Returns are only accepted under the conditions outlined below.
Custom & Made-to-Order Items
All custom work and made-to-order items are final sale. We do not accept returns or exchanges on custom pieces unless the item arrives damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include at least 8 clear photos showing:
-the outer packaging
-inner packaging
-the item itself (both close-up and full views)
Once damage or defect is confirmed, we will provide a prepaid return label. After the damaged item is returned, we will issue a replacement at no additional cost.
Refunds are only issued if a replacement is not possible.
Refunds
Approved refunds will be processed back to the original payment method once the returned item has been received and inspected. Processing times vary depending on your bank or card issuer.
If you do not see your refund after your bank’s processing period, please check with your financial institution first. If the issue persists, contact us at wigglebuttsociety@gmail.com and we’ll be happy to assist.
Shipping Responsibilities
-Damaged or defective items:
Return shipping is covered by us via prepaid label.
-All other situations:
We do not accept returns for non-damaged items.
Return Address
(For approved returns only)
Wiggle Butt Society / FlashBurn Designs
208 County Road 1843
Arab, AL 35016